Recovering your pkoka password is straightforward and done entirely through your registered mobile number. Here are the steps:
- Go to the pkoka login page and click the "Forgot Password?" link.
- Enter the mobile number you registered with (local format only – 11 digits, no country code).
- A 6-digit OTP will be sent to that number within seconds – this code is valid for 5 minutes only.
- Enter the OTP and set your new password. Your new password must be at least 8 characters long – combining uppercase letters, lowercase letters, numbers, and special characters will make it the strongest.
- Confirm your new password – you'll be logged in right away.
The whole process takes under 2 minutes. If you don't receive the OTP, wait 30 seconds and tap the "Resend" button. If you've changed your mobile number or can't remember it, support@pkoka.best– after verifying your identity, our support team will be happy to assist.
Deposits at pkoka are generally instant – when sent correctly, your balance typically appears within 30 seconds to 3 minutes. Estimated times by payment method:
- bKash & Nagad: Typically 1–3 minutes.
- Rocket: 3–5 minutes.
- Bank Transfer: 15–30 minutes.
If your balance still hasn't appeared after 10 minutes, start by confirming the following:
- Whether you sent the payment to the correct pkoka payment number (check the latest number on the pkoka cashier page).
- Whether you have received a transaction ID (TrxID) in your bKash/Nagad app.
- Whether the minimum deposit amount has been met (৳300 for bKash/Nagad).
Contact pkoka live chat with your TrxID on hand. The support team will verify the TrxID and manually credit the amount, usually within 15 minutes. If the deposit fails entirely, the funds are typically returned to your mobile wallet within 1–2 business days.
Pkoka's welcome bonus is automatically credited on the first deposit for newly registered members – no bonus code or form submission required. Details:
- Bonus amount: 100% of your first deposit – up to ৳5,000.
- Minimum Deposit: The bonus activates once a minimum deposit of ৳300 is made.
- Wagering Requirement: You'll need to wager 15x the bonus amount. For example, if you receive a ৳1,000 bonus, you must place ৳15,000 in total bets before withdrawing any bonus winnings.
- Validity: Wagering requirements must be completed within 30 days of receiving the bonus.
- Eligible Games: Your bonus balance can be used across all three: Sports Betting, Live Casino, and slots.
To claim your bonus, check the "Bonus Wallet" section in your account dashboard. If you have a promo code, enter it in the "Promo Code" field before making your deposit to unlock additional benefits. For full terms and conditions, Terms & Conditions visit the page.
Pkoka's VIP program is built around members' betting activity and loyalty. pkoka points are earned on every bet placed, and your VIP tier is determined by the points you accumulate:
VIP levels are automatically reviewed every month. You'll need to meet the target to maintain your current level. Points can be redeemed for cash or free bets from the pkoka rewards store. For more details, Rewards visit the page.
Pkoka offers over 1,500 slots and casino games. Slots can broadly be divided into several categories:
- Classic Slots (3-Reel): Simple gameplay, fewer paylines, and great for beginners. Examples: fruit-themed slots, classic 777.
- Video Slots (5-reel+): Story-driven themes, multiple bonus rounds, and free spin features. The most popular category on pkoka.
- Megaways Slots: Over 1 million payways, with the number of reels changing every spin. Higher chances of big wins.
- Progressive Jackpot Slots: A large jackpot pool that keeps growing – pkoka's jackpot slots can award prizes worth crores of BDT.
- Crash Game: Beyond slots, pkoka also offers Aviator-style crash games that are hugely popular.
To find your preferred slots on pkoka, use the search bar in the casino section or filter by "Most Popular", "New Games", or "High RTP". You can also tap the heart icon on any game to save it to your favourites for quicker access next time. All slots are available to play for free in demo mode.
Pkoka offers both a temporary account pause (cool-off) and permanent closure (self-exclusion), and both options are always free to use.
For a temporary break:
- Log in and click the profile icon in the top-right corner.
- Go to the "Responsible Gaming" menu.
- Select "Take a Break" and choose a duration: 7 days, 1 month, or 6 months.
- A confirmation code will be sent to your email – once entered, the break activates instantly.
For permanent closure: On the same page, select "Self-Exclusion." With this option, once your account is closed you'll need to wait a minimum of 6 months before reapplying to reactivate it through support.
In both cases, pkoka will not send any promotional messages during the break period, and any verified balance in your account can still be withdrawn. For more information, Responsible Gaming visit the page.
Once logged in to pkoka, your full betting records and financial transaction history are available in two separate sections:
For betting history:
- From the profile menu, go to the "Bet History" or "My Bets" section.
- Filter by date – choose the last 7 days, 30 days, or set a custom date range.
- You can see the status of each bet (Win, Loss, Running, Cancelled) along with the amount.
- Click on any bet to view its details – you'll find the odds, event name, and result all in one place.
For transaction history:
- Go to the "Wallet" or "Transaction History" section.
- Deposits, withdrawals, and bonus credits can all be filtered separately.
- The transaction ID, timestamp, and status for every transaction can be viewed at any time.
Pkoka stores up to 12 months of history. If you need older data, contact support to request it. For more details, Financial Transactions visit the page.